Privacy Notice
Last updated: Jan 2026
At Hadley Yates, we take the privacy and security of our clients' personal information
seriously. This Privacy Notice explains how we collect, use and protect your personal
information when you visit our website, make a booking or use our services.
Who we are
Hadley Yates is responsible for your personal information.
If you have any questions about this Privacy Notice or how we use your information,
please contact us at:
Email: accounts@hadleyyatessalon.com
Address: 11-13 Shelton Street, London, WC2H 9JN
What information we collect
Depending on how you interact with us, we may collect personal information including:
• Your name
• Contact details, such as your email address and telephone number
• Appointment and booking information
• Information you provide to us in relation to your appointment or service
• Communications you have with us
• Marketing preferences, where applicable
Booking and payment information
To make a booking with Hadley Yates, clients are required to provide valid payment
card details through our third-party booking system. These details are used to secure
your appointment and may be used in accordance with our booking, cancellation and
no-show policies.
Your card details are collected and processed securely by our third-party booking
and/or payment provider. Hadley Yates does not store your full payment card details on
its website or within its own systems.
The third-party provider may process your personal information in accordance with its
own privacy and security policies. We recommend that you review their privacy policy
for further information about how they handle your data.
Our booking provider: https://trust.zenoti.com/How we use your information
We may use your personal information to:
• Manage and confirm your appointments
• Communicate with you about your booking
• Provide the services you have requested
• Process or administer payments, deposits or booking security arrangements
• Respond to your enquiries
• Improve our services and client experience
• Send marketing communications where you have agreed to receive them
• Meet our legal and regulatory obligations
Our legal basis for using your information
We will only use your personal information where we have a lawful reason to do so. This
may include:
• Contract: Where we need to use your information to manage your booking or
provide our services.
• Legitimate interests: Where it is necessary for the running and improvement of
our business, provided your rights and interests do not override those interests.
• Consent: Where you have given us permission, for example to receive marketing
communications.
• Legal obligation: Where we are required to use or retain information to comply
with the law.
Who we share your information with
We may share your information with trusted third-party service providers who help us
operate our business, including:
• Our booking system provider
• Payment service providers
• IT and website service providers
• Professional advisers or regulatory authorities where required by law
We only share information where necessary and take reasonable steps to ensure that
appropriate safeguards are in place.
How long we keep your information
We will only keep your personal information for as long as reasonably necessary for the
purposes for which it was collected, including to meet any legal, accounting or
reporting requirements.The length of time we retain information may vary depending on the type of information
and why we collected it.
Your rights
Depending on the circumstances, you have rights in relation to your personal
information, including the right to:
• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information in certain circumstances
• Object to or restrict certain uses of your information
• Withdraw your consent at any time where we rely on consent
• Request that your information is transferred to another organisation, where
applicable
To exercise any of these rights, please contact us using the details above.
Marketing
We may send you information about our services, offers or events where you have
agreed to receive marketing communications or where we are otherwise permitted to
do so by law.
You can opt out of marketing communications at any time by following the unsubscribe
instructions in our emails or by contacting us directly.
Website and third-party links
Our website may contain links to third-party websites or services, including our online
booking system. Please note that we are not responsible for the privacy practices of
third-party websites. We encourage you to read their privacy policies before providing
them with your personal information.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on our
website, and we recommend that you review this notice periodically.
Contact us
If you have any questions about this Privacy Notice or how we handle your personal
information, please contact:Hadley Yates
Email: accounts@hadleyyyatessalon.com
Address: 11-13 Shelton Street, London, WC2H 9JN
You also have the right to raise concerns with the Information Commissioner's Office
(ICO), the UK's data protection regulator.