TERMS & CONDITIONS
TERMS & CONDITIONS
HADLEY YATES / SEVEN DIALS / LONDON
Last updated: JULY 2026
These terms apply to all appointments and salon services booked with Hadley Yates. By making a booking, you confirm that you have read and accepted these terms.
01 — BOOKINGS
Appointments can be booked online, by telephone or directly through the salon.
Please ensure the service you select allows enough time for everything you require. If you are unsure what to book, contact the salon before confirming your appointment.
Selected appointments may require a deposit, prepayment or valid payment card to secure the booking. Any applicable payment terms will be shown or explained before the appointment is confirmed.
02 — PRICES & CONSULTATIONS
Current cutting, colour, styling and treatment prices are displayed through our online booking system.
Prices may vary according to the stylist selected, the time required, hair length, hair density, product usage and the final service agreed during consultation. Any significant change to the expected price will be discussed before the service begins.
Complimentary consultations may be available for clients who are unsure which service to book.
03 — HAIR EXTENSIONS
All new hair-extension clients require a consultation before booking a fitting appointment.
During the consultation, we will assess your hair, discuss the desired result and recommend the most suitable method, length, colour and amount of hair.
Hair-extension prices are not fixed online. An exact quotation will be provided following your consultation. The quotation may include the hair, fitting and any other services discussed.
A deposit or prepayment may be required before extension hair is ordered or a fitting appointment is secured. The applicable payment and cancellation terms will be explained before payment is taken.
Extension maintenance, refitting and removal appointments must be booked separately. Appointment frequency will depend on the chosen method, your natural hair and how the extensions are maintained.
Some shedding between maintenance appointments is normal. Clients must follow the aftercare advice provided by the salon and report any concerns promptly.
04 — CANCELLATIONS, CHANGES & NO-SHOWS
We require at least 24 hours’ notice to cancel, reschedule or make a significant change to an appointment.
Appointments cancelled or moved with less than 24 hours’ notice will be charged at 100% of the booked service value.
Clients who do not attend their appointment will also be charged at 100% of the booked service value.
Where the salon successfully refills some or all of the cancelled appointment time, or where otherwise required by law, the charge may be reduced accordingly.
Reducing or removing part of a service with less than 24 hours’ notice may also be treated as a late cancellation because the original appointment time was reserved exclusively for you.
Repeated late cancellations or missed appointments may require full prepayment before any future booking is accepted.
If Hadley Yates needs to cancel an appointment, we will offer to rearrange it or refund any payment relating to the service we are unable to provide.
05 — LATENESS
Please arrive on time for your appointment.
If you arrive late, we may need to shorten, adjust or rearrange your service to avoid affecting other clients. The original appointment charge may still apply where the reserved time cannot be used by another client.
If there is not enough time to carry out the service safely or to the required standard, the appointment may be treated as a late cancellation.
Please contact the salon as soon as possible if you expect to be late.
06 — COLOUR SERVICES & ALLERGY TESTING
New colour clients must complete an allergy alert test at least 48 hours before their first colour appointment.
A new test may also be required following a change in health, medication, product, colour formula or allergy history, or where advised by the salon, product manufacturer or salon insurer.
It is the client’s responsibility to attend the required test within the correct timeframe. We cannot carry out a colour service without a valid test where one is required.
If an appointment cannot proceed because the required allergy test has not been completed, the cancellation policy may apply.
A strand test or additional consultation may also be required before certain colour corrections, transformations or services involving previously coloured hair.
07 — CONSULTATION & HAIR HISTORY
Clients must provide accurate information about previous colour, chemical treatments, extensions, allergies, medical conditions and any products used at home.
Previous treatments and the condition of the hair can affect the result that can be achieved. Your stylist will explain any relevant limitations and may recommend an alternative service or a staged treatment plan.
Hadley Yates reserves the right to refuse or alter a service where carrying it out could compromise the health of the client, the condition of the hair or the safety of the team.
08 — PAYMENTS, REFUNDS & ADJUSTMENTS
Payment is due in full at the end of the appointment unless the service has already been prepaid.
We do not offer refunds as standard. Any goodwill refund is considered at management’s discretion.
If you have a concern about a service, please contact the salon as soon as possible, preferably within seven days. We may ask you to return to the salon so that the hair can be assessed before an appropriate solution is agreed.
Where appropriate, the salon may offer an adjustment or corrective appointment. This must be approved and arranged by management.
If the hair has been altered, coloured, removed or worked on by another salon or individual before we have assessed it, this may affect our ability to investigate or correct the original service.
Nothing in these terms affects your statutory rights, including your rights where a service has not been carried out with reasonable care and skill.
09 — AFTERCARE & MAINTENANCE
Results and longevity depend partly on the condition of the hair and the aftercare followed at home.
Clients must follow the maintenance and product advice provided by their stylist, particularly following colour, chemical, keratin and extension services.
Hadley Yates cannot guarantee the longevity of a result where the recommended aftercare has not been followed or where unsuitable products, excessive heat or services performed elsewhere have affected the hair.
10 — HEALTH, SAFETY & CONDUCT
Please tell your stylist about any allergies, sensitivities, scalp conditions, pregnancy, medication or recent changes to your health that could affect your service.
We reserve the right to refuse or stop a service where there is a health or safety concern or where a client behaves in an abusive, threatening or inappropriate manner.
11 — PERSONAL BELONGINGS
Please take care of your belongings while visiting the salon. Hadley Yates is not responsible for loss or damage unless it has been caused by the salon’s negligence.
We recommend protecting valuable clothing during colour and chemical services and following any guidance provided by your stylist.
12 — PERSONAL INFORMATION
We use the personal information supplied during booking to manage appointments, provide services and contact clients about their bookings.
Personal information is handled in accordance with our Privacy Policy and applicable data-protection law.
13 — CHANGES TO THESE TERMS
Hadley Yates may update these terms occasionally. The terms applicable to your appointment will be those available when your booking is made.
14 — CONTACT
If you have a question, complaint or concern, please contact:
Hadley Yates Salon
11–13 Shelton Street
Seven Dials
London
WC2H 9JN
bookings@hadleyyatessalon.com
0207 836 4032
These terms are governed by the laws of England and Wales.